Complaints & Refund Policy

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Complaints

We are committed to providing a high-quality experience to our clients. If you encounter any issue with our services or products, please follow the steps below to submit a complaint and obtain an appropriate solution.

Contact Our Customer Support

We invite you to contact our customer support team so that we can address your issue as quickly as possible. We are committed to processing your request within 72 hours.

Email: contact@monbusinesspartner.com

When submitting your request, please include the following information to help us handle your complaint efficiently:

• Your first and last name

• Your order or invoice number

• A detailed description of the issue encountered

• Any relevant supporting documents (screenshots, photos, etc.)

Refund Policy

At Chrysalead Martinique, we are committed to delivering high-quality services related to business creation, including business plans, coaching, and training programs. This Refund Policy outlines the conditions under which a refund may be granted.

14-Day Right of Withdrawal

In accordance with applicable legislation, you have a 14-day withdrawal period starting from the date of purchase or contract signature during which you may cancel your order.
However, this right applies only if the service has not yet started.

Business Plans

• If the assignment has not yet begun, you may exercise your right of withdrawal within the 14-day period and receive a full refund.

• Once the assignment has started (i.e., once the agreed work has commenced), any deposit paid is non-refundable.

Training Programs

• You may cancel your registration and receive a full refund if your request is made within the 14-day withdrawal period and before the training begins.

• Once the training has started, no refund will be granted, even in the event of withdrawal or non-completion. In such cases, access to the training platform and its content will be suspended.

Coaching Sessions and Online Appointments

• Coaching sessions may be modified or canceled directly via our website up to 24 hours before the scheduled session.

• If a cancellation occurs less than 24 hours before the appointment, a €10 cancellation fee will apply. This fee will be deducted from amounts already paid.

• In the event of an unjustified absence or failure to cancel, no refund will be issued, and the session will be considered fully consumed.

Refund Request Procedure

For any eligible refund request, please contact us exclusively by email at the following address:
contact@monbusinesspartner.com

Your email must include the following information:

• Your first and last name

• The type of service concerned (business plan, training, or coaching)

• The date of purchase or registration

• The reasons for your request

Your request will be reviewed and processed within 7 business days from receipt of your email.